Last Updated: October 29, 2023
1. Introduction
At Electric City Notary LLC, we value our clients’ time and the commitment they make to schedule in-person and remote online appointments with us. To ensure a smooth and reliable appointment system, we have implemented a verified credit card requirement for all appointments. This policy outlines the conditions and terms regarding appointment scheduling, credit card holds, and refunds.
2. Verified Credit Card Requirement
2.1 When booking an in-person or remote online appointment, a verified credit card is required to secure the appointment slot. Electric City Notary LLC partners with Stripe to process all credit card transactions. Stripe will validate the card by submitting a small pre-authorization charge. After the appointment, the card will be charged for the full amount, automatically canceling the pre-authorization charge.
2.2 The requirement can be met via credit or debit card. Only after the credit card number is received and verified will the appointment be officially scheduled and reserved.
2.3 Credit and debit card numbers are verified, vaulted, and processed securely through Electric City Notary LLC’s partnership with Stripe. No credit or debit card numbers are stored by Electric City Notary LLC or on our servers.
3. Cancellation Policy
3.1 If a client needs to cancel an in-person or remote online appointment, it must be done at least 1 hour prior to the scheduled appointment time.
3.2 If an appointment is canceled more than 1 hour before the scheduled time, no charges will be made to the customer’s credit or debit card on file. Any pre-authorization charges will be canceled.
3.3 If an appointment is canceled less than 1 hour before the scheduled time or if the client fails to show up for the appointment, a fee equal to 50% of the appointment cost will be charged to the customer’s credit or debit card on file. The fee will be retained by Electric City Notary LLC as compensation for the appointment slot that could have been offered to other clients.
4. Rescheduling
4.1 If a client wishes to reschedule an appointment, they must notify Electric City Notary LLC at least 1 hour before the scheduled appointment time.
4.2 The original credit or debit card used to confirm the canceled appointment will be applied to the rescheduled appointment, provided it adheres to the cancellation policy mentioned in section 3.
5. Exceptions
5.1 In exceptional circumstances, such as documented emergencies or unforeseen events beyond the client’s control, Electric City Notary LLC reserves the right to review and alter the policy at its discretion.
6. Communication
6.1 Electric City Notary LLC will communicate this active credit card requirement and cancellation policy to clients through various channels, including but not limited to the company’s website, booking platform, email notifications, and any other appropriate means.
6.2 Clients will be required to acknowledge and accept these terms before finalizing their appointment booking.
7. Amendments
7.1 Electric City Notary LLC reserves the right to modify or amend this policy as necessary. Any changes will be communicated to clients through the established communication channels.
By booking an in-person or remote online appointment with Electric City Notary LLC, the client acknowledges and agrees to comply with the verified credit card requirement and the cancellation policy as outlined in this document.